Issue link: https://maltatoday.uberflip.com/i/1234806
maltatoday | SUNDAY • 12 APRIL 2020 9 COMMERCIAL to address any work-related or personal matters that may arise. Security operations The Information Security & Governance Department is ensuring the smooth execu- tion of security related tasks to help other Departments with the surge of requests, particu- larly related to remote work- ing. This sudden increase was addressed by streamlining an agreed vetting mechanism to cater for specific requests so these can be fast-tracked and approved in the shortest time possible, while keeping in line with established security gov- ernance policies. The depart- ment also undertook remote working simulation exercises before the government preven- tive measures were announced. These spanned the whole de- partment where meetings were held virtually and day-to-day tasks were executed using se- cure software. This placed the department in an advantageous position and was better pre- pared should remote working be required on the staff. In fact, on the third week of March, the majority of the department was operating remotely. A further measure undertak- en by the department relates to security monitoring. In fact, the Security Operations Centre extended its operational hours, covering also the weekends and public holidays, given the del- icate time and rapid change of the modus operandi that the public sector is currently un- dertaking. Special attention is being dedicated to Mater Dei Hospital digital landscape to ensure its continuous opera- tion to serve the general public. Towards its commitment to ensure cybersecurity hygene and principles across Malta, specifically the public sector, the Information Security and Governance Department is constantly adapting to the na- tional situation. In extraordi- nary times like these, we will remain more vigilant and at the disposal of the Maltese govern- ment. COVID-19 has brought about adopting new work practices that, in the past, were thought to be impractical and antiso- cial. While technology has made this much easier, work- ing from home has brought about a number of advantages that were probably never ap- preciated enough. It is a fact that there are fewer interrup- tions and specific types of work where focus is required can be carried out more efficiently. Other advantages include less travelling time and less pollu- tion to the planet. It is important, however, that regular 'face to face' video con- ference meetings are held with all employees so that none feel abandoned. Whether these advantages are sustainable for a long peri- od is yet to be seen. However, the facts show that operations are working smoothly and the overall feeling is that MITA op- erations has adapted extremely well to the COVID-19 situation in record time. The Network Operation Centre has shifted most of its staff to remote working