Issue link: https://maltatoday.uberflip.com/i/1293556
4 NEWS AS part of the 30th anniversary from its founding, MITA has launched a new brand image that will represent its past, future and also the way forward that everyone must achieve together. A change in design that represents an Agency that must always move forward in terms of its technology, security and digital implementation. An initiative that brings not only a change in appear- ance, but also in our ideology. MITA sets itself to be the digital fu- ture of our country. In a statement, the agency said it had become very clear that the digital sup- port and protection it provides is cru- cial for the country. "We have understood and showed that our Agency is essential for our country's digital future," MITA said. "And today this will lead us to change our brands' image, which will better re- flect our identity." In this initiative MITA has rebranded its identity by changing its logo, website and corporate look. "Our rebranding marks a new chapter in the agency's history," MITA said. "A change that will define us and will lead us to new opportunities." MITA rebranding sets eyes on future New CFO at Global Capital plc MAPFRE MSV Life p.l.c. (MMSV) has launched an updated version of its Treating Customers Fairly Charter. The Charter outlines MMSV's key commitments when dealing with its customers as well a number of service level commitments. The Charter also explains how MMSV deals with cus- tomer privacy, proposal and applica- tion forms, claims and complaints. Insurance Regulators in Europe are encouraging insurance companies to take steps to make the fair treatment of customers central to their behav- iour. David G. Curmi, CEO of MMSV stated, "we fully embrace the princi- ples of treating customers fairly. The practice is central to our philosophy. We are in the business of helping peo- ple have happy and secure futures and we therefore need to earn the lifetime loyalty of our customers. Our average customer relationship is between 15 and 20 years, we would not be able to achieve that if we did not provide an exceptional level of service to our over 80,000 customers. We want to ensure that all our existing and future cus- tomers know in advance where they stand when they do business with our company and the level of service they should expect from us." Curmi said the Charter will ensure tangible improved outcomes to all the company's consumers. "In our Charter, we undertake to provide value for money protection, savings, investment and retirement solutions that meet the needs of our customers and to provide high stand- ards of service in order that we may be in a position to deliver a positive ex- perience throughout a customer's re- lationship with us. Suffice to mention that we are now in a position to issue 60% of policies on the same day that the proposal from or application is re- ceived by us whilst we will be aiming to deliver all other service commit- ments within 5 working days." He said the company was reaping the benefits of its continuous invest- ment in the latest technology in their business and in the implementation of digital solutions. "Going forward, we will maintain strong focus on our customers by regularly assessing and reviewing our business processes and operations in order to uplift our service to our cus- tomers. Our strength in the market derives not only from our strong fi- nancial credentials but also from the very responsible manner in which we manage and conduct our business." he said. "Likewise, our success and reputa- tion depends not only on our prod- ucts and service, but also on being an honest, trustworthy, ethical and dependable insurance company. Our new Treating Customers Fairly Char- ter is an attestation that we are strong- ly committed to treating its customers fairly in all aspects of our business." A copy of the MMSV Treating Cus- tomers Fairly Charter can be down- loaded from the MMSV Website www.msvlife.com MAPFRE MSV Life p.l.c. launches Treating Customer Fairly Charter GLOBAL Capital plc has announced the appointment of Roberto Apap Bologna as Chied Financial Officer, replacing Ezekiel Saliba. Saliba stepped down from his po- sition of CFO of the company and of its operating subsidiaries with effect from yesterday. Apap Bologna, of Mgarr, took over from today. As subject to the relative regulatory approval, Mr. Apap Bologna will also assume the role of CFO of the com- pany's regulated subsidiaries, name- ly, GlobalCapital Life Insurance Lim- ited, GlobalCapital Health Insurance Agency Limited and GlobalCapital Financial Management Limited. Apap Bologna has vast indus- try-specific financial experience, having previously occupied senior roles within the finance department of another local public entity that provides long-term and general busi- ness insurance, as well as the finance department of the Malta subsidiary of a leading international bank and financial services company. 1.10.2020