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2 NEWS 7.9.2023 BOV upgrades ATM screens, driven by customer feedback BANK of Valletta has just upgraded the screens on its ATM fleet, displaying a new, updated, and easy-to-use inter- face. e upgrades were made with the aim of enhancing the usability of ATMs, increasing accessibility, and making it much easier to carry out the trans- actions that customers are so familiar with. Over 650 screens have now been up- graded, including all screens for foreign cards, credit cards as well as local cards, thereby ensuring that customer interac- tions continue to develop into a more modern and seamless experience. e Bank has retained the flow from one screen to the next intact, so that cus- tomers continue to use ATMs in the same way that they are accustomed to. Customer service has always been a key ingredient in the provision of fi- nancial services. As banks continue to improve and upgrade their service channels, particularly through the in- troduction of self-service and digital solutions, maintaining the right balance between digital and physical channels continues to play an important role. Over the past months Bank of Vallet- ta has been investing time and energy in improving its service offering across its channels. e Bank's Voice of the Customer programme provides crucial feedback on the service offered by the Bank. By listening to customers, the Bank obtains regular updated pulse readings of customer satisfaction and obtains crucial feedback on areas for improvement. e latest feedback obtained on the Bank's ATM fleet has already resulted in a number of improvements. e Bank has already changed the servicing time of its ATM network, introduced the re- cycling of deposits for improved cash withdrawals and has also been sending SMSs to users alerting them when an ATM they frequently use is out of ser- vice. Speaking about this enhancement eodoros Papadopoulos, Chief Digi- tal Officer at Bank of Valletta said that "Customer experience is key for the Bank. We continually strive to improve our channels, and we continue to invest in making the customer experience a memorable one. Listening to custom- ers on a daily basis helps us in carrying out such enhancements. We recognise that there are no instant solutions. It is a continuous journey that we have em- barked upon, one step at a time, small changes that together can result in a markedly improved experience. We are confident that this latest enhancement will continue in our efforts to position Bank of Valletta as the bank of choice for all our clients." DEBONO Group announced four new appointments to its Board of Directors and Board Sub-Committees, bringing significant additional experience and expertise to the Group's leadership, as it actively looks to the future and advancing its 60-year legacy. e Group has appointed board mem- ber Dr. Etienne Borg Cardona as Chair- man of the Group, and Prof. Juanito Camilleri as a newly appointed non-ex- ecutive board member. ey join the oth- er members Geoffrey Debono, Michael Debono and erese Debono on the Board of Directors. Geoffrey Debono underscored the sig- nificance of these crucial appointments as he stated that: "As the third generation of family leaders of the Group, we remain steadfast in our commitment to bring onboard the finest talent to complement the Group's executive team. e appoint- ments reaffirm the shareholders' desire to have the right framework to ensure the long-term success of the business, all the while strengthening the Group's environ- mental, social and corporate governance." Commenting on the team additions, newly appointed Chairman Dr. Etienne Borg Cardona added: "I am delighted to welcome the new appointees to the Board and its Sub-Committees, each of whom brings significant experience and exper- tise to the leadership team. I look forward to working with them as we execute our long-term strategy." Dr. Borg Cardona also thanked his predecessor, Tony Ma- honey for his sterling contribution and dedication. In addition to his appointment to the Board of Directors, Prof. Camilleri has also been appointed Chairman of Debono Group's Investment Committee and Re- muneration Committee. In tandem with Prof. Camilleri's ap- pointments, the Board committees re- ceived an additional boost with Mario Camilleri being appointed Chairman of the Audit Committee and David Vella as consultant to the Board of Directors. Dr. Etienne Borg Cardona is a certi- fied public accountant by profession and holds a Ph.D. in leadership and man- agement from Cranfield University, UK. With a thirty-year career in leadership positions in the private sector, most re- cently as CEO of a leading group of com- panies, Borg Cardona is also a founding partner of Capital Advisory. He currently sits as an independent non-executive di- rector on boards of listed, regulated, and private local and international companies in various industry sectors. Borg Cardo- na is a Fellow of the Chartered Associa- tion of Certified Accountants and of the Malta Institute of Accountants, where he was elected to council between 2012 and 2021. He is currently a council member of the Institute of Financial Services Prac- titioners (IFSP) and chairs the Directors and CSP Sub-Committee. Prof. Juanito Camilleri is Rector Emer- itus and Resident Professor and Chair- man of the Centre for Entrepreneurship and Business Incubation at the University of Malta. roughout his highly distin- guished career, he occupied various sen- ior positions in both public and private organisations, in sectors ranging from higher education and research, telecom- munications, information technology, banking, and entrepreneurship. Camill- eri also currently serves as independent non-executive director on the Board of APS Bank Malta plc and Chairman of the bank's Risk Committee. He is a non-ex- ecutive director at Prohealth Ltd and its subsidiary TrioMed, and serves as a non-executive director on the Board of Malta University Investments Portfolio (MUIP) and is Chair of its two subsidiar- ies, De Novo Cell Ltd and FLASC B.V. Mario Camilleri has a banking career spanning 20 years at his back, later serv- ing as CEO of a leading group of compa- nies. Camilleri specialises in the planning and raising of finance to support re-struc- turing plans and growth strategies, as well as overseeing the implementation of business plans. roughout the years he has been involved in corporate re-organ- isations, management buyouts, business mergers, acquisitions and transfers, cap- ital markets listings and the preparation thereof, revision of corporate governance systems, and strategic planning. In 2000- 2006, he was a visiting lecturer at the In- stitute of Financial Services Malta. David Vella co-founded Altaro Software in 2009 and served as its CEO until his exit in July 2021, at the time of Altaro's successful acquisition by a German in- ternet security company. During Vella's helm at Altaro, the international product software company transitioned from a bootstrapped enterprise with four em- ployees to an international company with 120 employees worldwide by 2020. Vella is currently engaged in mentoring and investing in technology-driven startups, C-level advisory, and helping mature or- ganizations with execution, board advi- sory and going-international efforts and strategies. New additions to Debono Group board Left to right – Dr. Etienne Borg Cardona, Prof. Juanito Camilleri, Mario Camilleri and David Vella

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