Issue link: https://maltatoday.uberflip.com/i/1514428
IN the rapidly evolving cor- porate landscape, where tech- nological advancement is not just an option but a necessity, generative AI has emerged as a groundbreaking force, par- ticularly in employee learning and development. The tra- ditional approach to corpo- rate training, often rigid and one-dimensional, is undergo- ing a significant transforma- tion, driven by the capabilities of generative AI to personalise and revolutionise learning ex- periences. Thus, it's crucial to recog- nise that the advent of gener- ative AI in the corporate train- ing sector isn't just a fleeting trend. Despite scepticism, the evidence points to its enduring impact. A study by the Harvard Busi- ness School found that, on av- erage, consultants who utilised AI could complete 12% more tasks in 25% less time and enhance the quality of their results by 40% compared to those who didn't use it. Thus, it is unsurprising that big companies have rolled out their AI chatbots to their workers. Deloitte made it available to 75,000 employees, and many others are follow- ing suit. The transformative potential of generative AI to reshape work is both real and highly significant. At the heart of this transfor- mation is the ability of gen- erative AI to understand and adapt to the individual learner. Unlike the 'one-size-fits-all' model, AI-driven platforms analyse an employee's perfor- mance data, learning history, and even their preferred learn- ing mode to curate bespoke learning paths. For example, a sales profes- sional might receive inter- active modules on advanced communication techniques tailored to their work histo- ry, learning pace, and style. In contrast, software engineers would receive personalised coding challenges based on their proficiency levels. This level of customisation en- hances engagement and en- sures faster skill acquisition and job proficiency, leading to a more competent and agile workforce. Another pivotal aspect of generative AI is its ability to keep training materials cur- rent and relevant. AI can con- tinuously update and adapt training content in industries where knowledge and prac- tices evolve rapidly. Imagine a scenario in the legal sector where professionals need to stay updated with the latest case law and regulatory chang- es. Generative AI can integrate these updates into training programs seamlessly. Moreo- ver, as firms expand into new jurisdictions, the complexity increases with differing legal frameworks. Here, AI becomes an indispensable tool incorpo- rating diverse legal standards and practices pertinent to each jurisdiction into the learn- ing content. This continuous, automated updating process equips legal practitioners with the knowledge to operate ef- fectively and compliantly with- in their home country's legal system and in the international legal landscape. Furthermore, generative AI excels in creating realistic, varied training simulations, particularly beneficial in high- stakes professions such as healthcare or emergency ser- maltatoday | SUNDAY • 14 JANUARY 2024 10 OPINION The secret weapon to boost employee performance Data privacy challenges, ethical considerations, and potential biases in AI-generated content remind us that this technological revolution must be navigated with care, responsibility, and a commitment to ethical standards Prof. Alexiei Dingli is head of the Department of Artifical Intelligence, University of Malta Alexiei Dingli