Issue link: https://maltatoday.uberflip.com/i/1535229
maltatoday | SUNDAY • 11 MAY 2025 7 COMMERCIAL Breaking Barriers at the 18th BPW European Regional Conference and 12th Young Symposium in Valletta VALLETTA, Malta – From May 23rd to 25th, 2025, the historic city of Valletta will become the epicentre of global thought lead- ership and women's empower- ment as it hosts the 18th BPW European Regional Conference and the 12th Young Symposium. Organized by Business & Profes- sional Women (BPW) Valletta Malta, this landmark event will gather over 54 distinguished speakers from across the globe and delegates from more than 41 countries, all converging at the Mediterranean Conference Centre to share, learn, and in- spire. The conference has also earned CPE Accreditation of 15 hours by MIA. An Unprecedented Global Gathering This year's theme, 'BREAKING BARRIERS: Drive Your Own Success,' underscores the con- ference's mission to empower women to take charge of their careers and leadership journeys. Bringing together business lead- ers, entrepreneurs, corporate executives, and young profes- sionals from across Europe and beyond, the conference will ad- dress critical topics including Future Workplaces, Digitaliza- tion, Globalization, and Wom- en's Leadership. Thought Leaders and Visionary Speakers The conference will feature world-class speakers, including: • Elaine Bowers Coventry, President, The Coca-Cola Company Europe – Expert in cross-border business collaboration. • Nicole Buffett, Acclaimed artist and business strate- gist – Delivering insights on creativity, AI, and busi- ness innovation. • Helen Chorley, Investor and Business Strategist – Moderating key discus- sions on workforce trans- formation and leadership. • Larisa Miller, President & CEO, Phoenix Global – Global leader in business networking and sustaina- bility. • Kaiane Aldorino, Former Miss World and BPW Gi- braltar President – Speak- er on resilience and trans- formation. • Mirela Sula, CEO, Global Woman Club – Media en- trepreneur advocating vis- ibility and empowerment. • Angelika Sharygina, Stra- tegic Policy Advisor – Ex- pert on misinformation interventions and geopol- itics. • Sameer Somal, CEO, Blue Ocean Global Technology – Thought leader on busi- ness strategy and personal branding. • Jonathan Spiteri, Econo- mist – Discussing work- force and economic shifts. Sponsorship and Support The BPW European Regional Conference 2025 is made possi- ble thanks to the generous sup- port of our sponsors: MVintage, The Coca-Cola Company, GSD, FinanceMalta, MDIA, MTA, Ministry for Finance, Rasheed Holdings, Residency Malta, Tech.MT, Malta Enterprise, Eu- ropean Funds, Equality, Reforms and Social Dialogue at the Of- fice of the Prime Minister, APS Bank, Fenech & Fenech Advo- cates, LESA, MITA, Heritage Malta and Smart Technologies. Their commitment to empow- ering women leaders and foster- ing innovation is vital to the suc- cess of this international event. A Pioneering Collaboration for Gender Equality One of the highlights of this conference will be the signing of a groundbreaking collaboration agreement between BPW Malta and European Women on Board (EWOB). The agreement will symbolize a united commitment to advancing women's leader- ship across the Board. As part of this collaboration, EWOB Chair Hedwige Nuyens will deliver a Masterclass on inclusive leader- ship, offering invaluable insights to aspiring and established lead- ers alike. A Global Impact, Local Inspi- ration While the conference is deep- ly rooted in Malta, its influence extends far beyond. It serves as a pivotal platform for foster- ing international cooperation, networking, and leadership de- velopment. Delegates will gain insights into the evolving dy- namics of global business, digital transformation, and the empow- erment of women in leadership. Join Us Registration is open at BPW Malta Website. Accredited with up to 15 hours of CPE, this con- ference promises invaluable knowledge, skills, and network- ing opportunities. Registration link: https://bpw- malta.com/bpw-european-con- ference-2025/conference-regis- tration/register/ MCA research highlights strength of Melita's customer care THE latest end user report published by the Malta Com- munications Authority (MCA) highlights the continued high standards of customer care be- ing provided by Melita. While the report, covering June to December 2024, noted positive trends across all pro- viders, Melita was the only tel- ecom operator to answer more than 90 per cent of customer calls within two minutes. This placed Melita at least five per- centage points ahead of all other providers, based on over 1,000 test calls. The MCA report also showed that Melita received the low- est number of customer com- plaints — just 11 in total — less than 0.00 per cent of Melita's customer base. Graziella Costa, Head of Cus- tomer Experience at Melita Limited, said, "The MCA's end user study is a really useful ex- ercise, providing the indus- try with another independent benchmark against which we can measure how well we are doing in terms of customer ser- vice. The fact that we have the fastest response times is great but what's even better is the fact that the number of complaints over six months was just 11, the lowest number among all oper- ators. Of course, this also means that there is still room for im- provement, something we are continually focusing on." Ongoing improvements in Melita's customer care have been underpinned by the in- troduction of Artificial Intelli- gence. AI platforms developed in-house by Melita now handle over 40% of online queries, free- ing Melita customer care agents to focus on calls and more com- plex customer queries. Melita's customer care team's high standards were not only recognised in the latest MCA end user report but also during the lates Malta Business Awards when the team won the Gold Award in Customer Service Excellence.