Issue link: https://maltatoday.uberflip.com/i/866589
41 Events maltatoday, SUNDAY, 27 AUGUST 2017 Enemalta plc is inviting customers to submit recommendations for its new customer charter, which is being released today as a draft for consultation before it is finalised later this year. The charter defines the terms and conditions of the Company's electricity services, including Ene- malta's commitments and respon- sibilities to its customers and their corresponding obligations. The 40-page document focuses on the Company's commitments, including the technical bench- marks of its electricity supply ser- vices, maximum waiting times for the provision of new services and the development of an adequate level of capacity and redundancy to meet customers' demand whilst re- ducing the risk of service interrup- tions. The Charter also highlights the Company's commitment to data confidentiality and environ- ment protection. Another important section of the document is a list of obligations customers are required to meet when using Enemalta's electricity services. These duties include pro- viding safe and well-maintained internal electricity installations, keeping their electricity services free from irregularities - such as tampering or electricity theft - and reporting any difficulties as quick- ly as possible. The document also gives details about consumption metering and billing procedures and explains the support that customers will receive from the Company when they encounter difficulties in their electricity services. Inġ. Fredrick Azzopardi, En- emalta plc Executive Chairman, explained that a few years ago the Company developed an ongoing investment to continually upgrade its operations, to provide custom- ers with increased reliability of service and to improve the qual- ity of its technical and adminis- trative support. "As part of this effort to enhance customer experi- ence, we invested in multi-million network reinforcement projects, streamlined the provision of our services and developed new tech- nical support teams to respond to customers' requests for technical assistance as quickly as possible, 24 hours a day, every day." "As a result of this commitment, waiting times for the provision of new services as well as the frequen- cy and duration of power cuts were reduced by over 60% in less than four years. The customer char- ter confirms our commitment to maintain this continued improve- ment of our services," Inġ. Azzo- pardi concluded. The draft Customer Charter doc- ument can be downloaded from the Company's website www.en- emalta.com.mt. Customers are in- vited to review this document and submit their comments by email on customercharter.em@enemal- ta.com.mt, by Monday, 9th Octo- ber 2017. Enemalta will be consid- ering all valid suggestions received for inclusion in the final document for onward submission to, and consideration by, the Regulator for Energy and Water Services. For more information about Ene- malta plc or for further assistance, visit www.enemalta.com.mt or link up with the Company on Fa- cebook - www.fb.me/eneplc. Michael Anthony Collis is new Banif CEO Michael Anthony Collis has been appointed CEO and managing di- rector of Banif Bank with effect from 23 August 2017, succeeding Joaquim Francisco Silva Pinto who retired from the bank on the same date. Collis has extensive banking experience having worked in the banking industry in the UK and Middle East for over 30 years. He has served as CEO and Ex- ecutive Director of Ahli United Bank (UK) Limited, a UK licensed bank regulated by the FSA. He al- so served as Senior Deputy Group CEO of Ahli United Bank B.S.C. (Bahrain). Prior to that he served as executive director and head of European corporate finance at Nikko Bank, a UK licensed bank regulated by the FSA. He original- ly started his banking career with Lloyds Bank plc and subsequently joined Mizuho Bank where he held various senior positions and headed the bank's UK corporate banking and corporate finance activities for over ten years. Prior to this latest appoint- ment, Mr. Collis served as Chief Executive Officer of Al Faisal In- ternational for Investment QPSC (Qatar), the ultimate majority shareholder of the bank, a position which he has since relinquished. He had occupied this position since 2015 during which time he was also responsible for AFII's proprietary trading and strategic financial investments, includ- ing the acquisition of Banif Bank (Malta) plc in 2016. Commenting on the appoint- ment, Banif chairman Michael Frendo said: "We believe Mr Col- lis has the appropriate leadership skills and experience to take the Bank forward strategically. In par- ticular, Mr Collis understands the retail and commercial banking industry well given his previous experience, and he also knows the Bank well, having served as a non- executive director on the Board of the Bank, as well as a member of the Risk and Compensation Com- mittees of the Bank since October 2016. The Board and I look for- ward to working with him to en- sure the continued success of the Bank into the next phases of its development." Commenting on Mr. Silva Pin- to's tenure as Chief Executive Officer, Frendo said: "Mr. Silva Pinto has served as CEO of the Bank since its establishment in 2007 and has been a kingpin in the Bank's growth into an impor- tant player in the Maltese banking sector. On behalf of the Board, I would like to express our sincere appreciation for his years of dedi- cation and service to the Bank and its success. We wish him well for the future." As its management restructur- ing continues, APS Bank has just named its new Head of Support and Head of Business Solutions. Alexander Camilleri, formerly the senior manager for the Sup- port Department, was promoted to Head of Support as from July 1. He is responsible for Security, Lo- gistics, Maintenance and Procure- ment. He will also lead the team overseeing the Digitisation and Document Management Project as well as the Branch Transformation Programme. Alexander holds a B.A. in Ac- countancy from the University of Malta and is a Certified Public Ac- countant and Auditor. Following a four-year tenure with one of the Big 4 accounting firms, he joined APS Bank in 2001 and over the years served in Internal Audit, Finance & Corporate Strategy Department and co-managed the Core Banking System Team during its first phase. In 2012, he headed the Bank's Op- erations Department, a position he held up to May 2016 when he moved to Support Services. As from Monday, 28 August, Lisa Farrugia joins APS Bank as its new Head of Business Solutions. Form- ing part of the IT Department, she will be responsible for plan- ning, managing and delivering the Bank's Information Systems. She will also oversee the Bank's Da- tabase and Data Warehouse envi- ronments and digital channels. Lisa graduated with a B. Eng (Hons) from the University of Malta in 2007 and also obtained an M.Sc. in Business Informat- ics from the University of Read- ing. She subsequently held posi- tions with Accenture Technology in The Netherlands and as a QA Engineer for Experian in the UK. Since 2012 she has held succes- sively senior positions at Vodafone Malta, most recently as Quality Assurance and Information Secu- rity Manager. "Both Alexander and Lisa will bring a wide breadth of experience to their role in such transforma- tive times brought on by fast- paced business shifts and the ever evolving customer requirements", said APS Bank's Chief Technology Officer, Jonathan Caruana. APS names new heads of support, business solutions Public consultation on Enemalta's new customer charter