Issue link: https://maltatoday.uberflip.com/i/1417412
5 NEWS 7.10.2021 FROM PAGE 1 żrespondents covered the Ac- commodation sectors, Restau- rants, Diving Centres. Tour- ist Attractions, Transport, Tour operators, DMCs, Trav- el Agencies, Real Estate and tourism consultancy firms. The respondents of this sur- vey in their majority (91%) de- clared that they encountered shortage of staff in their oper- ation during the past summer. Of these 93% stated that this shortage hindered their day- to-day operation of their es- tablishment. The majority of the survey participants (73.6%) con- firmed that staff shortage re- sulted in lack of service, while another group of respondents stated that they had to out- source some of their services. Other participants also de- clared staff replacement was often sought from other de- partments within the same es- tablishment. When asked if they were sat- isfied with the level of service offered when outsourcing was sought 46% of the survey par- ticipants indicated that they were not satisfied at all. Only 15% of respondents affirmed that the outsourced services rendered to their establish- ment were satisfactory. It is evident that the staff shortage is being experience across a selection of jobs. The majority of the survey participants 74.4% declared that the prevailing shortage however seems to be in the cleaning and housekeeping staff followed by service and kitchen staff, as well as main- tenance. The Gozitan tourism oper- ators mentioned a list of mo- tives in this survey when they were asked what were the main reasons for this staff shortage. Topping the list was lack of confidence in jobs in tour- ism, the working hours, staff poaching and the hourly rates paid. Effects of staff shortages highlighted in Gozo tourism operators survey FOLLOWING the success and positive feedback given by Malta-based busi- nesses who participated in the previous series of webinars last year, TradeMal- ta, with the support of HSBC Malta, is launching another series of webinars titled 'International Insights'. Set to run from 13 October until 3 November 2021, the series will fea- ture one-to-one interviews with ex- perienced business professionals who achieved international success. Anthony Diacono, Melo Hili, Win- ston Zahra Jr and Andy Gatesy will be delving into their milestone experienc- es and achievements throughout their internationalisation journeys. Anton Buttigieg, Chief Executive Of- ficer at TradeMalta, said "In the up- coming webinar series, TradeMalta will be discussing the success stories of Maltese entrepreneurs who expanded their enterprise overseas. Titled 'Inter- national Insights' we will delve into the personal and professional journey to internationalisation of our guests, who will also share the lessons learnt and best practices that led to their success. During the series we will also highlight the services which TradeMalta offers to companies keen on going global." Joyce Grech, Head of Commercial Banking at HSBC Malta, said, "We are very pleased to be supporting these informative webinars which are of in- terest to both novice and experienced businesses. Assisting local businesses to expand their horizons internation- ally is at the core of HSBC's purpose "Opening up a world of opportunity". As a global business enabler, we offer various solutions geared towards facili- tating the process of internationalising our customers' businesses profitably, safely and in a sustainable manner." The webinars will once again be host- ed by Joe Schembri, Chief Officer at TradeMalta and lecturer at the Univer- sity of Malta. The interviews will be streamed live on TradeMalta's Facebook and Linke- dIn pages (handle for both: @Trade- Malta) on the following dates: • Wednesday 13 October at 1000hrs Interview with Anthony Diacono – Chairman Medserv plc • Monday 18 October at qoqm Interview with Melo Hili – CEO Hili Ventures • Wednesday 27 October at 10am Interview with Winston Zahra Jr – CEO of GG Hospitality • Wednesday 3 November at 10am Interview with Andy GatseyChairman and CEO at Toly Products A replay of these webinars will also be available on HSBC's website: www. business.hsbc.com.mt Second round of HSBC-sponsored webinars 'International Insights' launched by TradeMalta One of the promotional banners produced for the upcoming second round of HSBC-sponsored webinars titled 'International Insights' launched by TradeMalta