Issue link: https://maltatoday.uberflip.com/i/1507818
maltatoday | SUNDAY • 17 SEPTEMBER 2023 9 COMMERCIAL Melita registers lowest rate of complaints in electronic communications services' provision MELITA Limited emerged as the service provider with the lowest rate of complaints in the provision of electronic com- munication services, according to the latest half-yearly report of the Malta Communications Authority. The MCA, as the competent regulatory authority, provides assistance to those end-us- ers who encounter difficulties while using any of the services offered by Epic Communica- tions Ltd, GO plc and Melita Ltd. The MCA only handles complaints once end-users have exhausted all avenues of resolving the matter directly with the operator and are still unhappy with the outcome. The MCA's end-user affairs report shows that when com- pared to its competitors, Mel- ita had the lowest number of complaints. Graziella Costa, Head of Cus- tomer Experience at Melita, said: "The authority's reports are a good indicator of where Melita stands in the field of telecommunications in Malta and we welcome these results, which encourage us to contin- ue delivering exceptional con- sistency and reliability to our end users. " H o w e v e r , while we cele- brate this ac- c o m p l i s h m e n t , we remain acute- ly aware that there is always room for im- provement. Mel- ita understands that customer satisfaction is an ongoing journey, and we are ded- icated to rais- ing the bar even higher. Our con- stant push towards excellence drives us to continuously en- hance our services, infrastruc- ture, and customer support to better meet the evolving needs and expectations of our cus- tomers." FinanceMalta hosts its 16th Annual Conference THE conference kicked off with a dis- cussion on the crucial role played by the financial services industry to help the re- channelling of capital flows towards green projects in order to facilitate the attain- ment of ESG goals and Net Zero targets. The discussion brought into perspective the progress being registered at local level as a result of the concerted effort of both private enterprises and regulators. This was followed by the sharing of insights in- to the market for green bonds and the first green bond that started trading on the Malta Stock Exchange. The green agenda in financial services was further explored in a discussion on the blue economy which also presents Maltese investors with op- portunities for international cooperation. The conference also discussed the pivot- al role of FinTech as a main driver of in- novation. In this regard, the delegates were briefed about the study being conducted by Mastercard in collaboration with Fi- nanceMalta. The study is aimed at achiev- ing a deeper understanding of the Maltese Fintech ecosystem and the potential way forward. The significant and multifaceted role of Artificial Intelligence (AI) in finan- cial services, transforming how the indus- try operates and serves its customers, was the subject of a panel session that followed. The event was supported by 20 sponsors, including Moneybase (Diamond Sponsor), Mastercard, Bank of Valletta, the Malta Stock Exchange and Systemic. The Expo Hall hosted 14 local and international ex- hibitors thatwhich showcased their prod- ucts during the event. The annual conference featured distin- guished international speakers including, amongst others, Senior European Invest- ment Bank (EIB) Official to the Union for the Mediterranean (UFM) for Sustainable Finance and Investments Andrea Tinagli; World Alliance of International Financial Centers (WAIFC) Managing Director Jochen Biedermann; AI governance, fin- tech, and digital transformation expert, and bestselling author, Clara Durodié; and Mastercard Advisors Cluster Lead for Greece, Cyprus and Malta, Akis Tse- kouras. Markets in Crypto-Assets Regulation conference to bring together industry leaders and experts in Malta THE "Markets in Crypto-Assets (Mi- CA) Regulation" conference organised by the Financial Supervisors Academy within the Malta Financial Services Au- thority (MFSA) in collaboration with the Financial Intelligence Analysis Unit (FIAU), will bring together industry ex- perts under one roof on 16 November 2023, at the Hilton Hotel Malta. MiCA is part of the broader European Union's digital finance strategy aimed at creat- ing a comprehensive regulatory frame- work for crypto- assets. Featuring a keynote address by Ver- ena Ross, Chair of the European Secu- rities and Markets Authority (ESMA), this event is part of the MFSA's com- mitment to fostering collaboration and knowledge sharing among regulatory authorities, industry players and aca- demics. Dedicated to unravelling the complex- ities of the forthcoming MiCA regula- tion, the conference will set in motion open dialogue, knowledge exchange and strategic discussions. The agenda will cover a variety of topics, including Mi- CA's implications on investor protec- tion, supervisory convergence, enforce- ment actions, and the impact on other traditional financial services sectors. The conference boasts an impressive lineup of speakers, including leading fig- ures in the field of crypto-assets regula- tion. Among the notable speakers, Ken- neth Farrugia, MFSA's Chief Executive Officer, will open the conference with a focus on combating money laundering and the financing of terrorism. He will also participate in a panel discussion on the impact of MiCA on the Markets in Financial Instruments Directive and the traditional banking industry. Alfred Zammit, Acting Director of the FIAU will address a keynote speech on AML/ CFT within the Crypto Space, with a fo- cus on Malta's Risk Assessment. Furthermore, the conference will fea- ture several esteemed international speakers, such as Dr George Theocha- rides, Chairman of the Cyprus Securities and Exchange Commission (CySEC), Dr Reto Degen, member of the Execu- tive Board at the Financial Market Au- thority, Liechtenstein, Kevin C. Piccoli, Deputy Director at the US Commodity Futures Trading Commission, Charles Moussy, Director and Head of Innova- tion and Digital Finance at the Autorité des Marchés Financiers (AMF), Carlo Comporti, Director at CONSOB, Sarah Gramberg, Supervisory Expert in Cryp- to-Assets at the European Banking Au- thority, and Prof. Joshua Ellul, from the University of Malta, who will all con- tribute to the discussions. To secure your spot and find out more visit the following website: https://www. mfsa.mt/course/markets-in-crypto-as- sets-regulation-conference/.