Issue link: https://maltatoday.uberflip.com/i/1185664
COMMERCIAL maltatoday | SUNDAY • 17 NOVEMBER 2019 16 SINCE its inception as the first-ever international real estate franchise on the island, RE/MAX Malta has continu- ously raised the bar as the leading property sale and rent- al company on the island. Enjoying unparalleled suc- cess in the sphere, the com- pany has set numerous bench- marks in that time, including when it comes to the sheer reach that it has across its vast network of branches. Now, following an extensive R&D process across its opera- tion, the RE/MAX Malta Re- gional Office has announced the results of a vigorous re- structuring process to stream- line its operations to ensure quality over quantity. This new strategy was an- nounced this week, and is now being rolled out across the RE/ MAX Malta franchise net- work, including the newly set up arm, RE/MAX Malta Let- tings. "Following extensive re- search with all of our stake- holders, including our clients, colleagues, and extended team, we are thrilled with the work that has been done to focus RE/MAX Malta's opera- tions for the future," says RE/ MAX Malta Chairman Kevin Buttigieg. "National market research about real estate trends has highlighted that clients on the island feel the need for indus- try professionals to raise their game when it comes to the service they offer, and we have responded. As the property market continues to stabilise into 2020, we have chosen to consolidate our operation and to focus steadfastly on quality not quantity, to ensure that we offer the best service in the business." With this in mind, RE/MAX Malta started its restructuring process over two years ago, and has honed it in the period since then. This knuckling down is whol- ly driven by the company's de- sire to respond to the needs of its customers, especially at a time when changes to the market mean that 'cowboys' will naturally be weeded out. "The era of 'just anyone' be- ing able to operate in real es- tate is over," Buttigieg stresses. "Short-term opportunists in the market will find that there is no place for them over the next few years, as clients have become more discerning and know exactly what they want to get. Nationally, things are going to change, and we are ready to be at the very fore- front of that shift, and to spearhead our dedicated team of real estate experts." With this in mind, RE/MAX Malta has, for the last two years, also completely trans- formed its training process, aligning it with international models that consider property sales and rentals to be a pro- fessional skill, and not some- thing 'just anyone' can do. "Our training programme is now second-to-none in the country," Buttigieg says, "and we are extremely proud of that. Since launching it, we have looked inward at the many ways that we could make it industry-leading, and developed a totally unique ap- proach to elevating the staff within our network. We have a number of full-time trainers engaged with us, and it is their sole responsibility to continu- ously work with our team to advance service and proce- dures, and make the client's journey as pleasant and effec- tive as possible. We are the on- ly real estate brand on the is- land that offers this – not just at the start of an associate's time with us but throughout their career, and the results speak for themselves. Cli- ents now know that, with RE/ MAX, they are dealing with true professionals." In fact, research shows that, of every 10 customers looking for a property to buy, seven customers utilise RE/MAX as their main agent in Malta. "There is no doubt about the reach that we have on the island, or the success of our existing model," continues Buttigieg. "It has given us year- on-year growth for the last 15 years and we are proud that RE/ MAX remains the most recog- nised real estate brand on the island. However, we are also of the belief that – even in times of unbridled success – you must not rest on your laurels." Aside from this restructur- ing process, which has served to streamline the Group's ap- proach and align all of its fran- chises and branches with this dynamic quality-led vision, RE/MAX Malta says it is now poised to announce an innova- tive new-and-improved com- pensation package for its asso- ciates. "We only want to work with the best, and we know the best seek and deserve the best," Buttigieg says. "Thus, we are not going to shy away from of- fering them something that is reflective of their dedication, talent and skills in the sector. Being a RE/MAX associate means something globally, and we are extremely proud to fly that flag here in Malta. "As the industry continues to evolve, we remain excited and enthused about being at the very forefront of that develop- ment – to raising the bar and leading the way. Quality is the only way forward," Buttigieg concludes. RE/MAX Malta announces results of recent restructuring process RE/MAX Malta Chairman, Kevin Buttigieg The property giant is focusing on quality over quantity by streamlining its structures and processes, promising clients a superior real estate experience in Malta. It is also set to announce an innovative new compensation package for its associates