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MT 17 April 2016

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maltatoday, SUNDAY, 17 APRIL 2016 Motoring III Toyota revamps customer reception area MICHAEL Debono Ltd, Local importers of the Toyota brand and part of the Debono Group have embarked on a full refurbishment of the Toyota customer reception area found in the Toyota showroom in Zebbug. The Toyota showroom is already seen as an icon in the lo- cal motor retailing industry. The all-steel and glass structure is a stunning statement of style and modern technology. Toyota's strives by the 'Kaizen' ethos, meaning continuous improvement, therefore it developed a Toyota Retail Con- cept that puts all it's customers at the centre of the show- room activities. So whether enquiring about a new or used car, or wishing to book a car for service or repair work, all interactions are performed through one showroom with one common reception area that services both the Sales and the After-sales customers. The rationale behind the new reception hub design is one of full transparency and personal attention. The client is not served along one big desk, but he or she is personally attended to in an intimate setting on a one to one basis, with personal attention by specifically trained Toyota Service agents. The agents will go through every detail of the work done on the car and also will explain the bill in detail so that the customer understands the entire process. The strong message Michael Debono Ltd and Toyota are sending, is that the service customers are not second-class clients and are given the same level of importance as a car buyer. All clients are greeted and welcomed by a hostess, and are free to relax in the newly refurbished central lounge area. Tea, cappuccinos and espressos are available all day at no charge, together with iPad use, free Wifi, newspapers and a tv-news area. There is also a separate area where young children can play or watch television. For more information on Toyota and its products visit the Toyota showroom situated in Mdina Road Zebbug log on the Toyota Malta Facebook page or call on 2269 4000.

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