Issue link: https://maltatoday.uberflip.com/i/649887
maltatoday, SUNDAY, 6 MARCH 2016 Careers & Training XI There is an overwhelming volume of data that clearly supports the idea that a sound people strategy is key to delivering solid bottom line results to companies today. Such companies outperform their competition in every category including cost saving, sta retention and bottom line growth. Why is it so important to have a clearly defined people strategy? Exactly for the same reasons we set goals and business strategies. Without clear direction on who we are as employers, prospective employees, managers and team members will define their own parameters and will apply company culture as they deem fit instead of embracing it as the definitive road to collective success. At Centrecom our people strategy is really nothing more than a set of guidelines routing our employees onto the road to a great company culture. It defines who we are as a company and who we want in our organisation and more importantly who is not the correct fit in order for us to achieve our goals. Once we have selected the best team players, we then ensure that we are developing them to their full potential. Leadership programs, talent management and exceptional human resources programs will ensure that employees deliver way beyond the levels they were recruited at and when the time comes for them to move on, they leave stronger than when they arrived as fully fledged brand ambassadors. Our leadership program is designed to empower our 'people who manage people' and to prepare them for senior positions in the organisation as it grows and develops. We noticed early on that our employees want to be part of the fibre of our organisation, they want to help us grow and in return we want to help them grow into the best they can be. Hiring great people today is a challenge as there are so many options out there. We are no longer competing in a small national market. The local market has been internationalised and globalisation has people moving around the globe. At Centrecom we understand that a great company culture, great development programs and a great environment to work in, are key to ensuring that we attract great people to join us. Our Goal? Become the employer of choice within the customer services solutions provider industry. Our strength is in our people What our people say about us... Gilbert Cousineu | Contact Centre Agent There are so many dierent roles for contact centre agents at Centrecom. I started working at Centrecom only 2 years ago as a customer service advisor, I have been trained as a social media specialist and I am now re- training as a fraud analyst. There are always opportunities to grow and develop your skills here. Maria Vassallo | Telesales advisor Being a telesales advisor is a challenging role but hitting and exceeding the monthly targets comes with great bonuses. Its an exciting role that gives me the opportunity to interact with people from all over the world. If you have a flare for sales and you love a challenge this is definitely the role for you. Besides working here is a lot of fun. Elaine Carrigan | Coach In my role as coach I am responsible to develop individuals in line with their learning styles. I conduct various quality checks throughout the month and furthermore I give structured feedback and formulate individual coaching plans and help employees grow, it's extremely rewarding. Matthew Farrugia | Trainer As a trainer I design innovative training material that will cater for dierent campaign needs.Š I deliver both classroom training and action learning solutions that will upskill employees in delivering best in class service to our clients What Makes a The Top 10 Traits Centrecom Employee? Great Be autonomous and work with very little help. All companies go through great times and more challenging times. We want people who will help us weather the storms and help us celebrate our victories. Mr & Ms plus + Confidence is the sexiest trait and we need you to innovate and take risks. Believe in your self Be proud of your achievements but stay grounded. Humble bee Dream big and be willing to improve High Flyer We want our employees to grow, develop and learn new skills. Hungry for Knowledge Believe in what you do and do it to the best of your abilities. Creativity is key: Finding new ways to do old jobs is key to our success. Passion drives you On your own steam Nobody likes dishonesty and we need to trust you with sensitive data. Honesty is the best policy Elastic heroes Our business is flexible and unpredictable we need to be able to depend on your flexibility in order to make sure we deliver the best. Trevor Westacott, Head of Business Development, Centrecom