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MT 20 March 2016

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maltatoday, SUNDAY, 20 MARCH 2016 45 This Week MINISTRY FOR EDUCATION AND EMPLOYMENT Malta 2016 OIL & GAS SUMMIT Friday 1 st April The Palace Sliema 8 th April, The Palace, Sliema MINISTRY FOR THE ECONOMY, INVESTMENT AND SMALL BUSINESS Guest Speakers The Hon Minister for Energy & Healthcare Dr Konrad Mizzi Ronald Mizzi, Permanent Secretary, Ministry for Energy & Health Profs Max Ganado, Senior Partner, GANADO Advocates The Hon Michael Frendo, ex-Speaker of the House of Representa ves, Scordis, Papapetrou & Co Profs David A ard, Interna onal Mari me Law Ins tute Malta Ron Galea Cavallazzi, Partner and Rya Ga , Associate, Camilleri Preziosi Major John Schembri, Shield Consultants Ltd HILTI, Switzerland CEO, Courtesy of Pantalesco Ltd KSi Speaker Joe Gauci, Managing Partner • • • • • • • • • Sales Department T (+356) 2149 7814; M (+356) 9926 0163 Margaret Brincat Sales Director T (+356) 2149 7814; M (+356) 9940 6743 UNDERSTANDING THE CUSTOMER JOURNEY THE DRIVE TOWARDS CUSTOMER EXELLENCE INTRODUCING GUEST VIP KEYNOTE SPEAKERS FROM THE CHARTERED INSTITUTE OF MARKETING The Hon Minister of Educa on Evarist Bartolo The Hon Minister for the Economy, Investments & Small Business Dr Chris Cardona Hon Prof Louis Naudi, Visi ng Lecturer and Mentor Claire Briffa, Head of Corporate Services at ITS, Member of CIM Malta, Marke ng Lecturer University of Malta Steve Tendon, Managing Director, TameFlow Consul ng Limited Marvin Gauci, Chef Patron, Tarragon, Caviar & Bull and Buddhamann Restaurants Dr Margaret Magnion, Lecturer at The Edward de Bono Ins tute, University of Malta Pierre Mallia, iMovo CEO Prof Edward de Bono, Co-Founder of the Edward de Bono Ins tute Steve Woolley, Head of External Affairs at The Chartered Ins tute of Marke ng (CIM) Mike Ashton, Managing Director at ABCG, Non Execu ve Director and Trustee at Revitalise • • • • • • • • • • • Guest Speakers networking: the priority of managing customer experience ing and sales strategies look like. Attendees were able to network with like-minded individuals, and got in-depth training of from vari- ous leading marketing speakers. Conference highlights This year we will have even more of the things that made 2015 so suc- cessful, along with quite a few more people – we are expecting over 500 attendees, the indications are that this will be a bumper marketing event. This year, The Customer Ex- perience will bring together more industry thought leaders, analysts, customers, and practitioners to dive deep into all things about the customer experience pyramid, sales and marketing. Don't miss out on the chance to improve your lead to money process and in turn, create a better experience for your buyers. Highlights of this year's event - Over three breakout sessions in three tracks - Keynote presentations from leading analysts from the UK, the USA, and Malta Customer case study sessions fea- turing eCabs, Tarragon, iMovo and more - Insight into MBR Publications new events/product roadmap, in- cluding launch of Sunday Trends, Fashion & Lifestyle magazine, cor- porate events and other opportuni- ties - Trade exhibition by various ex- hibitors - Free marketing promotional giveaways and prizes, including air tickets to Rome for 2 persons - Product training, workshops, and certification courses for exist- ing clients The event is supported by the Ministry of Education, the Ministry for the Economy, Investments and Small Business, Malta Enterprise, and has various sponsors includ- ing Currencies Direct, iMOVO, IIG Bank (Malta) Ltd, Malta Gaming Authority, The Malta Independent, The Malta Business Weekly, Talo- can Ltd among others. The Customer Experience is the largest gathering of marketing pro- fessionals. The event will include more than 200 different compa- nies in attendance, including some of the leading brand marketers of the world such as Highway Traf- fic Academy, Microsoft, Facebook, SAP, Cisco Systems, Coca-Cola etc. Taking centre stage will be a spe- cial closing keynote by radio per- sonality Colin Fitz, aided by TV personality Thea Saliba. Among other speakers, several delegates will be able to interact in an open floor debate, and the event is struc- tured in such a way that all B2B companies, consumer driven com- panies, small businesses, content managers and creators, marketing and PR professionals can benefit from the specialised sessions and workshops, learn better strategies and get connected with the people who are shaping the future of the customer journey and marketing in general. The event will start with a pre- conference breakfast, registration and networking from 0800 till 0900, followed by the main action packed session which will include keynote presentations, breakout sessions and master classes. The closing workshop follows a networking lunch, and will host the hands-on session addressing challenges in the customer service and customer- driven marketing industry. To register and exhibit/spon- sor, contact Margaret Brincat on 99406743 or email margaret@ mbrevents.com; Barbora Hrbkova on 99260164; admin@mbrpublica- tions.net

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